Get more insight into your customers' experience and staff performance with these updates in Analytics.

Improved summary metrics  will allow you to get a sense of how things are going with a quick glance and place those important metrics right at your fingertips.

-> See how things are going with these summary metrics

Total transaction time is the amount of time your customers spend waiting and being served. Getting a more in-depth understanding of the customer experience will help you understand the drivers of satisfaction or dissatisfaction with your service. 

-> Check out Wait time insights here

The latest improvements to the mobile Waitlist mean that you get a full overview of what's coming up without having to click, scroll or expand an entry. 

The new Waitlist interface includes:

• a counter for the number of parties on your list and the total number of customers
• a simplified indicator to show the estimated wait time

These kinds of changes are intended to make each interaction you have with Waitwhile as efficient and beneficial as possible. For example, by changing something as simple as the wait time indicator to a single number rather than a range, the reader is able to take in the information with minimal effort.

Check out the improved Waitlist on mobile now

Support your business forecasts and planning with forward-looking customer data from your Waitwhile account.

When exporting customer data you can now select a date range that includes future dates. This means that you'll be able to export data about upcoming bookings for each customer.  

Access the data export settings under Customers.

Exporting customer data is available on the Business or Enterprise plan. If you'd like to export your customer data (and get many other benefits) you can find out more and upgrade here.

->Try exporting customer data now

With this new User Analytics report you’ll be able to see how your team members are performing in Waitwhile, to make the most out of your team. Schedule your top performers at the busiest times or support those that have room for improvement.

You'll find the report under Analytics, it looks like this: 

To get the most out of your user reports make sure you invite your team members to join the account so you can add them as users. 

→ Check out the new User Analytics report

Getting Waitwhile notifications is a great way to stay on-top of changes and updates in your waitlist and appointments. You’ll get a text, email or web push notification each time a customer signs up, cancels or has arrived.

• Email and Web notifications are now available on the Free and Starter Plan! 🎉
• SMS notifications are available on the Business and Enterprise Plans.

Under Notification Settings you can choose which updates trigger a notification and how you would like to be notified!

→ Turn on notifications under Notification Settings

If you've invited your team members to your Waitwhile account and want to remind them to accept, you can now easily send them another invite email to nudge them!

Under the User Settings page there is now a big "Resend invite" button to your invited team members. If you click the drop-down you can also manually copy the invite link and share it yourself - or revoke the invite if you no longer want this user to join.

→ Check out the new Invite features under User Settings

Your public Waitwhile links now support pre-filling information for your customers when they register, using URL query parameters. You can pre-fill name, email, services, resources and a lot more.

The link that you provide to your guests (to join a waitlist or make a booking) can have a variety of different query parameters added to it in order to pre-fill certain customer information, and now you can use this same method to further streamline the signup process by pre-selecting services! 

A great example of this feature in action is adding links for specific services on your website, instead of having your guests select those during the actual signup process.

By adding one or more service IDs as a query parameter to your Waitlist signup or Booking URLs, it will automatically pre-select those services and skip the Service selection page in the sign-up flow. 

➡ Read more about how to configure query parameters for pre-selecting services

Precise automation of your alerts with the Next in Line Alert! 

The Next in Line Alert is sent instantly to a new guest if their original position is below or equal to the set trigger position. This will eliminate the confirmation alert so that you can give your customers specific instructions in order to be served. 

To configure this handy feature go to Settings > Alerts > Next in Line > check the box to send alert to customers that join before trigger position. 

This alert will cut down on the need to manually alert customers. Your busy staff will thank you!  ✅

➡ Fine tune all of your alerts in Alert Settings 

Manage your bookings by automatically removing appointments from your calendar with Auto Remove for Bookings. 

You now have the ability to remove your bookings within a set time frame and set the status to cancelled, completed, or no-showed. 

You can set these parameters in Settings > Bookings > Advanced > Auto Remove. 

This feature will help keep track of your customer visit status and analytics as well. 

➡ Head over to Bookings Settings to give Auto Remove a try! 

Your customers can view and manage their spot in line in just one click! 

The Customer Status Page is the personalized link that customers receive in their confirmation message when added to your waitlist. 

Give your customers a super smooth wait experience with our latest redesign. When your guests join your waitlist or schedule a booking they’ll get a link to this page where they can:

• Let you know if they have arrived or are running late
• See the full waitlist to see who is ahead of them in the line
• Share the visit details with the rest of their party
• Get directions to your business

Don't forget the QR code that was added recently to help your staff quickly serve your customers. 

 ➡ Customize the Customer Status Page in the Localization Settings.