We’re changing our pricing for the first time since we launched Waitwhile in 2017 and we think you’ll find it to be much more flexible and user friendly. Here’s why.

Over the years we’ve continuously evolved the Waitwhile platform, striving to add value with every update and change, all with your business’ goals and success in mind. This includes our pricing structure. We’ve heard your feedback over the years and are happy to announce that our new pricing structure means increased flexibility for you and your business.

For our smaller customers, we’ve designed our new pricing structure with a lower entry point, making the Waitwhile platform more accessible to all, while also giving you the flexibility to choose the number of visits that you really need. 

For larger businesses, pricing will now be based on locations. Over the years our larger clients have let us know that the number of locations, or lines, that they need is something that can easily be planned for, while the number of visits is not as intuitive or predictable. As a result, our Business and Enterprise pricing plans will now be based on the number of locations, which will include a quota of visits and messages to make scaling usage based on needs easier.

Check out this help article for more information on how the new pricing structure will impact your business and view our new pricing page here.

--> Learn more about our new pricing plans

Waitwhile now has a fresh new look! Both inside the app and on your customer-facing pages, you can now enjoy our new colors and font. Check it out:

Before:

Wherever your customers are, and whatever language they speak, Waitwhile can accommodate. We now support Italian as a language both within the product for your team, and for your customers on your Waitlist/Booking pages.

You can update your language in two places:

• For your Italian speaking customers, go to Settings ->Styling -> Localization and choose Italian from the drop-down.

• For your team, go to Account Settings -> Your profile -> Language and choose Italian from the drop-down.

We have some awesome news! Ticket numbers on the public pages have now been officially launched!

Ever wanted to have your customers sign up to your waitlist or make a booking without providing any personal data? Now you can! 🎉

This is how to set it up: 

1. Go to Settings > Customers > Input fields

2. Scroll down to "Display fields", and toggle on "Show ticket ID for customer". This will make sure both your staff see it internally on the waitlist/booking pages, as well as your customers seeing it on their end when signing up. 

3. You're all set! Your customers will now receive a ticket number if they sign up to a waitlist or make a booking. 

We have now launched meta attributes for services and resources! 🤩

This will allow you to use our API to store custom data about services and resources that isn't standard within Waitwhile. This could be anything you like, such as staff data coming from your CRM system or discounts for services for example. 

Read more about it in our developer guide.

The Waitwhile interface has updated for the better, but just in case the new layout leaves you feeling like you're on a treasure hunt, we want to make sure you have a clear map.

In your Account settings you'll notice that "Billing" and "Integrations" have gone missing. Not to worry, they've simply moved over to your Settings under "Account" and "Developers."

-> Having trouble finding any other features? Reach out at support@waitwhile.com

We’re on a quest to optimize Waitwhile and its customizability for your businesses, and we’re excited to tell you about our newest improvement. 

To date, once a guest completed registration they were redirected back to the Welcome Screen. This experience was built for “kiosks” where multiple guests use the same device. However, many of your guests are joining the waitlist or making a booking from their own phones via QR code or SMS.

Going live tomorrow, we’ve improved the Waitwhile experience with these users in mind.

What you need to know:

• In your new Settings under Public > Join Waitlist > Kiosk registration you’ll find your “Kiosk URLs”
• If you’re using Waitwhile public pages on a “kiosk” device, update the URL to include “?kiosk=true”
• If you don’t use kiosks in your customer flow, no problem. Make sure you toggle on the “Online registration” option under Public > Join Waitlist Online > Registration

-> Ready to customize? Let’s go!

We wanted to give you a heads up that as of today your public-facing Waitwhile links will be shorter and simpler.

For example, instead of: app.waitwhile.com/welcome/{shortName}, your URL will be: waitwhile.com/welcome/{shortName} moving forward. In other words, we’ve dropped the “app.” in the URL. Bonus: You should also notice some performance improvements from this change.

Not to worry, your old links will still work and simply redirect the visitor over to the new one! That said, we recommend that you update your active marketing materials with your new shorter URLs when you have a chance.

-> Chat with support at support@waitwhile.com if you encounter any issues or have any questions

We've now added powerful features for your Waitwhile Users to control what your employees can access and do in Waitwhile. In addition to inviting new users and connecting them with resources, we've now added more controls to manage specific permissions in Waitwhile.

Under the new User Roles Settings you can create and modify User Roles in your Waitwhile Account, giving the right amount of access to the right employees. 

In addition to the default roles (Owner, Admin, Editor, Reader) you can now also create your own Custom Roles* to specify exactly what your users should be allowed to do:

-> Learn more about all things Roles and Permissions here

* Note: Custom Roles is restricted to the Business and Enterprise plans

-> Explore your new Settings

-> Take a tour of the new Settings