We have some awesome news! Ticket numbers on the public pages have now been officially launched!

Ever wanted to have your customers sign up to your waitlist or make a booking without providing any personal data? Now you can! 🎉

This is how to set it up: 

1. Go to Settings > Customers > Input fields

2. Scroll down to "Display fields", and toggle on "Show ticket ID for customer". This will make sure both your staff see it internally on the waitlist/booking pages, as well as your customers seeing it on their end when signing up. 

3. You're all set! Your customers will now receive a ticket number if they sign up to a waitlist or make a booking. 

We have now launched meta attributes for services and resources! 🤩

This will allow you to use our API to store custom data about services and resources that isn't standard within Waitwhile. This could be anything you like, such as staff data coming from your CRM system or discounts for services for example. 

Read more about it in our developer guide.

The Waitwhile interface has updated for the better, but just in case the new layout leaves you feeling like you're on a treasure hunt, we want to make sure you have a clear map.

In your Account settings you'll notice that "Billing" and "Integrations" have gone missing. Not to worry, they've simply moved over to your Settings under "Account" and "Developers."

-> Having trouble finding any other features? Reach out at support@waitwhile.com

We’re on a quest to optimize Waitwhile and its customizability for your businesses, and we’re excited to tell you about our newest improvement. 

To date, once a guest completed registration they were redirected back to the Welcome Screen. This experience was built for “kiosks” where multiple guests use the same device. However, many of your guests are joining the waitlist or making a booking from their own phones via QR code or SMS.

Going live tomorrow, we’ve improved the Waitwhile experience with these users in mind.

What you need to know:

• In your new Settings under Public > Join Waitlist > Kiosk registration you’ll find your “Kiosk URLs”
• If you’re using Waitwhile public pages on a “kiosk” device, update the URL to include “?kiosk=true”
• If you don’t use kiosks in your customer flow, no problem. Make sure you toggle on the “Online registration” option under Public > Join Waitlist Online > Registration

-> Ready to customize? Let’s go!

We wanted to give you a heads up that as of today your public-facing Waitwhile links will be shorter and simpler.

For example, instead of: app.waitwhile.com/welcome/{shortName}, your URL will be: waitwhile.com/welcome/{shortName} moving forward. In other words, we’ve dropped the “app.” in the URL. Bonus: You should also notice some performance improvements from this change.

Not to worry, your old links will still work and simply redirect the visitor over to the new one! That said, we recommend that you update your active marketing materials with your new shorter URLs when you have a chance.

-> Chat with support at support@waitwhile.com if you encounter any issues or have any questions

We've now added powerful features for your Waitwhile Users to control what your employees can access and do in Waitwhile. In addition to inviting new users and connecting them with resources, we've now added more controls to manage specific permissions in Waitwhile.

Under the new User Roles Settings you can create and modify User Roles in your Waitwhile Account, giving the right amount of access to the right employees. 

In addition to the default roles (Owner, Admin, Editor, Reader) you can now also create your own Custom Roles* to specify exactly what your users should be allowed to do:

-> Learn more about all things Roles and Permissions here

* Note: Custom Roles is restricted to the Business and Enterprise plans

-> Explore your new Settings

-> Take a tour of the new Settings

While Waitwhile has continued to improve over the years, many of you have noticed that our “Settings'' haven't kept up with the times. We’ve heard your feedback and we’re excited for you to see what we’ve been working on!

Going live on March 1, we’ll be launching a streamlined version of the Settings pages 🎉 

Check out this preview:

Your new and improved settings will still allow for all the same functionalities as before, the layout will just be cleaner and more intuitive. Plus, there are some exciting new features you can now use like:

• User Roles & Permissions: You now have the ability to create and modify User Roles in your Waitwhile Account, giving the right amount of access to the right employees.
• Saved Replies: You’ll be able to speed up your response times by creating ‘Saved Replies’ for your most common SMS communications with customers. 
• Team Notifications: You can now change the notifications that is sent to your team to stay informed when there are changed in your waitlist or bookings
  
• New Status Tags: You can now view and manage what Status tags you use to tag your customers with.
• Improved Arrivals: Want to give your Guests the ability to check themselves in when they arrive? You’ll be able to give them this ability both on a kiosk/tablet as well as general webpage.

Have questions about this change? We’re here to support you as you get used to the new Settings. Please reach out at any time with questions or visit help.waitwhile.com (updated articles launching 3/1).

-> Chat with support at support@waitwhile.com 

Waitwhile lets your customers wait from anywhere using their smart device. Keeping it old school with pen and paper for now? We've diversified our product offering for you. Now you can design, customize, and print a Waitwhile waitlist for free.

Ready to try it out? Just visit waitwhile.com/tools/waitlist-template and you can either start from scratch and create a brand new waitlist with up to 10 custom fields, or choose an existing template that fits your industry. 

Next, make your waitlist look like your business by choosing colors and adding your logo. Preview, print, and start waitlisting! In a more organized fashion 😎

->Customize and print your waitlist

If you're focused on creating a customer journey that increases satisfaction and drives repeat business, then customer communications should be a top priority. 

That's why we've built the message center - a single space that makes it faster and easier for your staff to:

• Find and reply to the latest messages from customers 
• View a full history of each customer's conversations and visits
• Prioritize answering customers based on their visit status

Helpful and responsive communication with customers goes a long way when it comes to increasing satisfaction. Which is why we're so focused on providing new tools and functionality that make this easy.

Go ahead and try out the message center now!