Does your business have multiple locations with different addresses and information? We have just the improvement for you. 

Up to now you've only been able to include your location name on your "location cards" that are displayed on the All Locations Signup page, without the option to include additional text and information. Moving forward you'll have the ability to include any content you want. For example, you could include the address of your business, an image, or even a link! Whatever you need to make your guests' registration process the best it can be.

Don't want to display your QR code on your Status Page? No problem! We've implemented a new setting to give you the option of what you show your guests when they join the Waitlist or make a Booking. 

While previously the only way hide a QR code was with CSS, it's now as easy as a toggle under Public -> Join Waitlist or Online booking -> Customer status page.

We wanted to give you a heads up that as of today your public-facing Waitwhile links will be shorter and simpler.

For example, instead of: app.waitwhile.com/welcome/{shortName}, your URL will be: waitwhile.com/welcome/{shortName} moving forward. In other words, we’ve dropped the “app.” in the URL. Bonus: You should also notice some performance improvements from this change.

Not to worry, your old links will still work and simply redirect the visitor over to the new one! That said, we recommend that you update your active marketing materials with your new shorter URLs when you have a chance.

-> Chat with support at support@waitwhile.com if you encounter any issues or have any questions

You can now control if synced bookings should show up first or last in the Waitlist.

By default, the Bookings will sync to the BACK of the waitlist based on the time frames you have selected in this area when it’s enabled, so be sure to decide if you want your Bookings to go to the top of the line - or the bottom.

Want to make sure your SMS and email messages are in tip top shape for your customers? You can now test out all of your customer-facing communication with our new "Preview" functionality 🎉 

Previously, you would have to add yourself to the Waitlist or Booking to see your messages in action. Now all you have to do is craft the perfect message, press "Preview," and an email or SMS test will be automatically sent to the current user so they can easily preview what the end-customer will see.

-> Preview your messages under Setting -> Messages

Love our Saved Replies feature? It's getting an upgrade. 

You can now use your Saved Replies for multi-guest messaging when selecting multiple guests in the waitlist. This functionality is great when sending mass messages to many customers at once. For example...

• Need to send a mass message should you experience a sudden closure due to weather? Now you can.
• What if you experience a change in service or resource availability for certain customers? Now you can alert those who will be impacted. 
• Unexpected delays that may impact wait time for everyone on a list happen! Now you can easily communicate that to all.
• Are you serving customers in batches and want to send a batch of people a specific message before they're actually served? No problem.

Keeping your customers in the loop easily and effectively is the name of the game!

-> Check out your saved replies 

Exporting your list of customers just got more customizable and flexible. In addition to the ability to export all visits or unique Customers from each of your locations, you'll now be able to:

1. Choose which type of visits to export. No-shows, cancelled, served, export one or all!
2. Export in multiple file formats. CSV, JSON, whatever you need.
3. Export future bookings.

-> Check out your new Export capabilities 

Do you find your guests asking the same questions consistently? It's important that your customer-facing communications be quick and efficient - and our "Saved Replies" feature is a huge help.

Saved Replies helps you speed up your response times and get your customers help faster by prewriting and using saved responses for your most commonly asked questions. These saved responses will appear and can be used in the chat 💬 module when communicating with your guests. 

It's now easier than ever to manage your Saved Replies in one place under the new Saved Replies settings page. 

Head on over to Settings > Team Notifications and you'll find a new feature we know you're going to love. It's not just customers that can get messages with Waitwhile, your employees can get them too! Waitwhile allows you to manage the SMS, Email, and Push notifications that are sent to your team based on customers' activity and where they are in the waiting process. 

This means Waitwhile can let your employees know when someone has made a Booking with them, joined the Waitlist for a Service they provide, or even send guest information to your employees, dispatching location information for where your employee should go next. The possibilities are endless!

Under the new Team Notification settings you can now manage the notification message templates that your team receives. With powerful personalization capabilities and rich HTML editing, you can make them as useful as possible for your team.

-> Learn more about Team Notifications here

We've now added powerful features for your Waitwhile Users to control what your employees can access and do in Waitwhile. In addition to inviting new users and connecting them with resources, we've now added more controls to manage specific permissions in Waitwhile.

Under the new User Roles Settings you can create and modify User Roles in your Waitwhile Account, giving the right amount of access to the right employees. 

In addition to the default roles (Owner, Admin, Editor, Reader) you can now also create your own Custom Roles* to specify exactly what your users should be allowed to do:

-> Learn more about all things Roles and Permissions here

* Note: Custom Roles is restricted to the Business and Enterprise plans