The latest product updates for Waitwhile
We are adding more ways to seamlessly integrate Waitwhile’s registration flow or status page into your own website with our new Embed scripts, now with full responsiveness. Choose between inline embedding (directly on your page) or modal embedding (opens as an overlay).
Check out our guide on how to embed Waitwhile on your website to learn more and access the settings from Location settings > Registration > Embed.
Following the release of Schedules, we’re now making it easier for staff members to update their availability. Edit weekly hours and set one-off or recurring availability - directly from the Calendar page. Users with admin permissions can access resource settings from here as well.
Read more or check it out on the Calendar page.
Now, you can bulk edit, assign, deactivate, or delete services and resources across multiple locations - all from Account settings. Plus, new bulk actions in Location settings make it easier to update services and resources at a specific location.
Read more about how to manage services and resources across locations, or try it yourself from Account overview > Account settings > Services/Resources.
Managing multiple locations just got easier! We are introducing the ability to duplicate settings from one location to another.
This update lets Admin-level users copy settings to and from any location (or file) while being very selective about which properties to update.
Access this from Account overview > Locations or read more about it.
We’re thrilled to announce that our new and improved mobile apps for iOS and Android are finally here!
These refreshed apps are designed to provide you with a smoother, faster, and more seamless experience. Packed with all the powerful features of Waitwhile 3.0, the apps will automatically stay updated with any future enhancements made to the web app - keeping you always up-to-date.
You can download and start using the new apps in early February.
For users with auto-updates enabled: Your app will update automatically to the new version when it becomes available.
For users with auto-updates disabled: You’ll need to manually update the app via the App Store or Google Play Store.
Haven’t used the mobile app recently? Now’s a great time to check it out and experience the improvements. Look for the updated version in the app stores in the coming days!
Make it effortless for customers to access their bookings! Enable an “Add to Apple Wallet” button in emails and on the booking confirmation page, so customers can save their appointment details directly to Apple Wallet.
Read more about Apple Wallet in Waitwhile or enable from Location settings > Bookings > Customer actions.
Note: This feature is available for users with access to our new Location settings.
Read more about Schedules or try it for yourself!
Note: This feature is available for users with access to our new Location settings.
The new in-app push notifications feature allows push notifications for team members to be displayed inside the Employee command center. It lets you to stay informed about actions taken by other team members on the platform. These notifications are displayed as pop-ups across any page, ensuring you can react promptly to important updates.
In short, this update provides:
Note: This feature is available for users with access to our new Location settings.
We’re thrilled to announce the latest improvements in Waitwhile 3.0, bringing you a reimagined experience with brand-new Account and Location settings! While many settings you know and love remain intact, we’ve reorganized and expanded certain areas for greater customization, ease of navigation, and efficiency.
Let's dive into the details!
With a streamlined layout and global search, finding the settings you need has never been easier. Additionally, the new breadcrumb navigation in the header enables quick back-and-forth movement between pages, so you can seamlessly configure your account without extra clicks.
Our upgraded design lets you edit, compare, and adjust settings in a more visually appealing and practical interface. The updated layout, with features like previews and save prompts when existing, makes managing your account settings both faster and more enjoyable.
Now, managing all waitlist and booking messages is simpler, as you find all messages in one unified location. And, we've made sure to update the editor while also adding a number of new featres!
Keep your team informed with flexible, customizable notification options, whether it’s via email, SMS, or now push notifications.
Organize and customize your resources and services more effectively with improved layouts and added search functionality.
With the latest resource management settings, businesses can better streamline how they allocate and monitor resources.
Introducing a new way to monitor financials with revenue tracking under Location settings. Assign revenue values to services or set fallback amounts in your currency, all viewable within the new Financials tab in Analytics. More guidance is available in our Help center.
Following the recent addition of separate display settings for Board view and Table view on the Visits and Calendar pages, which allow for customized layouts per view, we’re now introducing new display controls at multiple levels: Account, Location, and User.
Additionally, there is now a new permission set to manage who has access to Display settings. Access it from Account settings > Roles & Permissions.
Manage your customer-facing settings easily
In the Customer journey section, you can now access and manage all public links, bookings, waitlist configurations, and custom design elements. This area also contains all registration and arrival settings, along with bot protection configurations for enhanced security.
All automation rules—such as syncing bookings to waitlists, setting expiration rules, and managing waitlist prioritization—are now located in one place, reducing manual effort and enabling more focus on direct customer interactions.
And there’s more to come - stay tuned!
A much-requested feature, we are now introducing the ability to super easily localize the names of your services, resources, and custom input fields! This lets you translate the name, display name, descriptions, options, default values, and placeholders for each.
Account settings like billing, permissions, and security have been moved from Location settings to the Account overview section. Now, you’ll have a clearer view of these settings and access everything from one place.
We’ve implemented the ability to customize your Location directory (previously Public locations) and Waitlist overview (previously Public waitlists). Update header, colors, background, buttons and much more!
Additionally, it is now possible to apply account level theme settings to individual locations.
We’re committed to continually improving your experience with even more updates on the way!
These enhancements introduce a "Visit type" filter in both the Analytics and Completed views, each designed for specific use cases. In Analytics, the filter helps users analyze visit data by various types (Booking, Waitlist, Waitlisted Booking, and more) to uncover insights across visit categories. In Completed views, the filter simplifies daily operations by allowing staff to quickly sort visits by their current type—Bookings, Waitlist, or Any—making it easier to perform tailored follow-up actions.
Why this matters: