We’ve updated the policy input fields within the Add Visit panel, making it quicker and easier for staff to ensure compliance during customer registrations. It provides a solution to the need to have a smooth process for managing policy approvals when visits are being added by staff, i.e. when the customer themselves can’t click the “I accept the terms and conditions” button. 

Enhancements to enable this include:

1. All policy input fields will be displayed at the bottom of the panel, making the form less cluttered
2. Policies with the policy content type “Text field” and less than 150 characters will be displayed inline in the form, improving the readability of policies
3. Users can choose to have policies be pre-selected for staff, speeding up the process and reducing the number of clicks needed, thus enhancing the overall efficiency and user experience for staff and guests alike

It will be available to all users on all plans by Wednesday, May 29th. Changes will be displayed in the Add visit panel and you can enable the settings by going to Location settings > Customers > Input fields.

After feedback from users, we are reintroducing the ability to show separate buttons for waitlists and bookings on the public welcome page. You will be able to easily activate the "Show waitlist and bookings separated" option in Settings (Note: this is for users on the new Public registration flow). 

This means: 

• Enhanced clarity from a guest perspective in instances where you want to offer separated paths for walk-ins and scheduled appointments.
• Increased customization for you as a business, allowing you to create the customer journey that suits you the best.

Enable this by going to Settings > Registration > Customization > General and toggle on "Show waitlist and bookings separated". 

Please note that in doing so, the “Show Welcome page” option will be automatically activated, as it’s a requirement for this feature to work.

Resource management just got better, as we now introduce a new feature that shows how long resources have been idle, allows sorting of resources by idle time, name, or custom order, and indicates when a resource will be back from their break. This will make it quicker to allocate customers fairly and manage resource efficiency effectively.

This means that you can:

• See at a glance how long each resource has been available and when they will return from breaks, enabling you to plan customer assignments accurately.
• Customize how resources are displayed, choosing to sort by idle time, name, or your custom order to streamline operations.
• Balance customer load effectively across your team, improving overall service speed and satisfaction by ensuring timely and fair resource allocation.

This feature is available as of May 15th for all users on the Waitwhile 3.0 Staff experience. See it in action in all your resource lists today and update your sorting choices by going to Visits > Display settings. 

We just improved your waitlist management with a new feature - a dynamic display of estimated wait times in the Add Visit panel. It will make it easier to manage guest expectations when adding them to the waitlist.

This means that you can:

• Provide real-time wait time estimates based on the selected service or resource.
• Improve communication by accurately informing guests about expected wait times.
• Enhance guest satisfaction by setting clear and accurate expectations right from the start.

This feature is available as of May 15th for all users on the Waitwhile 3.0 Staff experience. See it in action when adding a visit to your waitlist!

We've upgraded our print feature to include even more advanced filtering options, enabling you to filter by Resources and Services, in addition to State and Tag. 

This means you’ll benefit from:

• Targeted record selection: Quickly pinpoint and print the exact visit records you need with enhanced filtering options, streamlining your administrative tasks
• Improved reporting efficiency: Easily generate more precise reports for analysis and operational insights, saving you time and enhancing data accuracy.

Read more about printing your visits.

We're introducing SAML Single Logout (SLO) for our Enterprise customers, enhancing security by ensuring users logging out of Waitwhile are also logged out from their SSO provider. 

This feature:

• Boosts security: Securely ends all sessions, minimizing unauthorized access risks on shared devices.
• Simplifies user management: Prevents accidental account switches, promoting a cleaner experience on shared devices.
• Streamlines access control: Synchronizes logout processes with your SSO provider for more efficient session management.

Contact your Customer Success Manager (CSM) to enable this feature and elevate your account security.

We've added a very useful update with the introduction of a new resource state indicator - Busy, to signify when a resource is serving at their maximum capacity. Additionally, we've added an indicator to show how many customers a resource is currently serving  (e.g., 0/1 serving).

This provides you with

• Optimized resource allocation: With the Busy indicator, you can better manage and assign resources, ensuring they are utilized efficiently without being overwhelmed.
• Improved visibility into resource availability: The new indicator provides clear visibility into how many customers each resource is serving, enhancing your ability to make informed decisions on resource allocation.

Experience the benefits of the new Busy indicator and customer count feature, designed to improve your resource management and allocation strategies.

We're now introducing our new image CDN, enhancing image rendering on your public registration flow for vastly improved performance and a super smooth guest experience.

With this improvement, you'll experience:

• Faster page speeds: Experience up to a 50X speed improvement in image loading, with no compromise on image quality.
• Improved SEO: Benefit from quicker load times, positively impacting your SEO and visibility.
• Enhanced customer satisfaction: Delight your users with a smoother, faster browsing experience.

Leverage our image CDN for quicker, more efficient image rendering, boosting both user experience and SEO.

We're releasing a new UI update in Waitwhile 3.0, aimed at enhancing the staff experience with a more intuitive, lightweight user interface. 

• Enjoy a cleaner and more efficient workflow with new icons, tab styles, and typography.
• Easily distinguish different sections with a gray background for board view lanes and fresh color schemes.
• Focus on your tasks without any clutter, as all your favorite features are retained and improved.

A number of changes to look for: 

• The design refresh throughout the Staff experience includes updated typography, button appearances, color scheme, icons, and board background on both desktop and mobile devices. None of these changes should impact current functionality.
• The tabs on the Visits page have been replaced by clickable headers, which will take you to the respective sub pages.
• The header has been standardized across all pages in the Staff experience.
• Non-primary actions across all pages in the Staff experience have been moved behind the ellipsis menu in the top right corner. For example, in addition to to Display settings, Print, and Go to registration, you can now also find Serving and Waitlist overview, Open and Close registration, as well as Table view in this menu on the Visits page. 

We are excited to announce the launch of the Waitwhile Salesforce integration, a powerful solution designed to transform your enterprise customer flow management and personalization capabilities. This integration offers customizable two-way data synchronization between Waitwhile and Salesforce, allowing you to seamlessly access and leverage Salesforce data within Waitwhile, all without leaving the Waitwhile platform.

The data is unanimous; personalization is non-negotiable. 62% of consumers say they not only want but expect personalization, and that a brand that doesn’t offer a personal experience could lose its business (up from 45% in 2021).  

Personalization and clienteling tech bring huge gains. In this data-driven era, a CRM integration isn't just beneficial; it's essential for retail success. Our Salesforce integration opens up new levels of clienteling and customer personalization - and increased sales! Once installed and configured, you’ll be able to:

• Look up walk-in clients in Salesforce directly from Waitwhile in real time. If they are current customers or prospects, they’ll show up as a suggested hit. If clicked, your data fields will be auto-completed, saving you a lot of time. 
• Have important client info at your fingertips. Once a connection has been made with a Salesforce contact, this data will show up, easily accessible in a Salesforce profile box attached to the client’s visit making it easier than ever to customize their time with you.
• Create new leads in Salesforce from Waitwhile visits. If a customer does not exist yet, a new contact will be created in Salesforce with the information you’ve entered. This means you can automatically enroll them in sequences without even leaving Waitwhile.

And this works both for when your staff is adding the visit themselves, or if the client is signing up via phone or on your website.

This integration is highly configurable and will be set up to the exact specifications of your organization, to fit seamlessly into your current tech stack and ways of working!

Learn more about the Salesforce integration in this help article.