Resource management just got better, as we now introduce a new feature that shows how long resources have been idle, allows sorting of resources by idle time, name, or custom order, and indicates when a resource will be back from their break. This will make it quicker to allocate customers fairly and manage resource efficiency effectively.

This means that you can:

• See at a glance how long each resource has been available and when they will return from breaks, enabling you to plan customer assignments accurately.
• Customize how resources are displayed, choosing to sort by idle time, name, or your custom order to streamline operations.
• Balance customer load effectively across your team, improving overall service speed and satisfaction by ensuring timely and fair resource allocation.

This feature is available as of May 15th for all users on the Waitwhile 3.0 Staff experience. See it in action in all your resource lists today and update your sorting choices by going to Visits > Display settings.