The ability to add a policy when your customers sign up is very important to many users. As part of our vision to create a continuously more seamless and customized experience for your guests, we are now introducing it as an input field type, rather than having it be a separate section.

With this new feature, you can fully customize your policy to fit the needs of your specific business, link to an external policy, or choose which policies should be displayed for which services. You can also create multiple policies if you’d like!

We understand that policies can play a crucial role in setting the tone for the customer experience, and we're excited to offer this new feature to help you create a seamless and consistent experience for your guests.

Input fields are data-capturing fields that you can choose to display to your guests in order to collect the right kind and amount of information from them to help provide a truly personalized experience. In addition to Policy, other types of input field options include Text Field, Text Area, Number, Selection, Date, Checkbox, and URL. You can read more about Input Fields and other customer-facing settings here.

To add a new policy input field, simply go to: 

→ Settings > Customers: Input fields

We are super excited to introduce our new Android app! Now available to download from the Google Play Store, the Waitwhile Android app offers the same great features and functionality as our web and iOS apps, with a user interface optimized for Android devices. 

With this new release, Android users can enjoy Waitwhile's intuitive interface and powerful features, including adding guests to waitlists or creating bookings, changing and updating visits, communicating with guests or checking them in.

Whether you're behind the counter, on the shop floor, or even out and about, our Android app gives you easy access to our services from your Android device. It's never been easier to provide the perfect customer flow!

Download the Waitwhile Android app by going to the Google Play Store.

To improve the experience for your frontline staff and your customers, we have added automated appointment booking messages!

With these new message types, you can now easily and automatically communicate with your customers when they schedule an appointment. The first message type, Booking Request Confirmation, lets your customers know that their appointment has been requested and will be confirmed (or rejected) soon. The second message type, Booking Request Rejected, informs your customers that their request has been declined and suggests alternative options.

These messages are fully customizable in our easy-to-use editor and can be sent automatically, saving you time and improving your customers' experience. Plus, with the ability to send these messages directly from Waitwhile, you can easily manage all your customer communications in one place.

Try out our appointment booking message notifications today and enhance your customer experience even further! Set this up at: 

→ Settings > Messages > Bookings

Please note: You need to have Booking approvals activated to see this feature.

To further improve the user and employee experience regarding booking approvals, we have added a new set of user notifications, that can be triggered when a customer requests a booking or an appointment. 

With these new notification options, you can stay on top of all your appointment requests in real time. Whenever a customer submits a request, you'll receive a notification directly in your Waitwhile account (or via text or email), letting you know that there's a new appointment to manage. You can then quickly and easily respond to the request and approve or reject the booking, all from within Waitwhile.

You can of course choose how and when you receive these notifications. Plus, with our user-friendly interface, you can easily manage all your appointment requests in one place, giving you greater control over your customer flow management.

Enable booking request user notifications by going to: 

→ User settings > Notifications

Please note: You need to have Booking approvals activated to see this feature.

We take the security and privacy of our users and their customers very seriously. To further enhance our commitment, we've introduced a new automatic logout setting. This setting will log a user out of Waitwhile after a certain period of inactivity, ensuring that customer data is protected more stringently. As an admin, you can very easily choose how long you wish the timeout period to be. 

You can now focus on running your business with peace of mind, knowing that sensitive information is kept safe. Try it out today and experience an added layer of security for your customer data!

Enable this feature here: 

→ Account > Security & Data

Waitwhile is happy to announce an extremely powerful feature update for automation of the guest check-in flow: QR Serve! This functionality has been around for a while, but has been revamped and improved to better help you provide the most seamless customer or guest experience possible. 

With this improvement, you can streamline your operations by immediately moving guests to the “Serving” state from the Waitwhile app by scanning their QR code. This allows you to move your guests through the customer flow automatically, and easily track which guests have been and are currently being served, all while keeping your focus on providing excellent customer service.

QR guest serving is just one more way that Waitwhile is helping businesses manage their customer flow and enhance the customer experience. We are committed to providing the best tools and features for our customers, and we can't wait to see how this new feature will improve their operations.

This feature is available for all users on Starter, Business, and Enterprise plans. Set up your QR Scan Action and start automating your customer flows by going to:

→ Settings > Location: Serving

We are glad to present a new addition to an old feature for Waitwhile that makes it easier for cafes and coffee shops to manage their waitlists and improve the customer experience. Starting today, companies with the business type "Cafe" in Waitwhile can now enable a new option that allows their guests to join the waitlist directly from Google Maps or Google Search.

This feature was previously only available for companies with the business type "Restaurant", and we're thrilled to now offer it to cafes as well. By enabling this option, cafes can provide an even more convenient and streamlined experience for their guests, and reduce wait times for their customers.

We understand how important it is for cafes to create a positive customer experience, and we believe that this feature will help them do just that. As always, we are committed to providing the best tools and features for our customers, and we will continue to explore new ways to improve the customer experience. 

Enable this by by first making sure your business type is set to “Cafe” or “Restaurant” here: 

→ Settings > Location: General > Business Info 

And then toggling on the feature here: 

→ Settings > Public: Waitlist

We're excited to announce an update in our Developers section - Status tags for webhook requests! Now you can easily track the status of your webhook requests with just a glance. Tags show the current status of each endpoint URL - whether it's Active, Failed, or Disabled - making it easy for you to quickly identify any issues and take action.

With this update, you'll be able to manage your webhook requests more effectively, and have more control over your workflow. 

We're always striving to find new ways to improve our user experience and we believe that this feature will make your experience with Waitwhile more efficient and hassle-free.

This feature is available for users on our Enterprise plans. Check it out by going to: 

→ Settings > Developers: API & Webhooks

We've added some really useful features to our customer messaging function. It's now easier than ever to personalize and edit your outgoing messages - with almost no effort!

• Dropdowns instead of curly brackets: We've redesigned the messaging editor to make it more intuitive and easy to use for all users. Your different placeholders will now be displayed in dropdown lists instead of having to enter them in curly brackets.
• Displaying all placeholders: You'll now also be able to see all placeholders that we support in the product - right there in the editor! Previously, some of them were only accessible through our API.

We hope you enjoy this update and please let us know if you have any questions! You can find it by clicking the "Edit" button next to your different Waitlist or Booking messages.

• Settings > Messages > Waitlist
• Settings > Messages > Bookings 

We want to make it possible for you to communicate seamlessly and accurately with all your guests. Therefore, we are now adding multi-language messaging! Users who have enabled two or more customer-facing languages under Settings > Styling > Localization can now also use these in outgoing customer communications. 

In the updated Waitlist and Bookings messaging editors, you will see language chips, where the chips represent each language variant currently selected for messages. There is also an “Add” button, which opens a menu with all languages to choose from. Displayed languages are based on which languages you have added in your localization settings.

Please note that if you do not edit the template, guests will receive the default message for the given language. Personalize your outgoing messages in different languages by going to:

→ Settings > Messages > Waitlist 

→ Settings > Messages > Bookings