We’ve reorganized the User menu and Help menu to improve navigation and make it easier to find support resources. Help-related options like "Give feedback," "What’s new," and "About" have been moved from the User menu to the Help menu. The User menu has been streamlined to focus on account management and user preferences.

Key benefits include:

• More intuitive navigation: Help and account-related settings are now clearly separated
• Decluttered user menu: Only essential account settings remain
• Easier access to support: All help-related options are grouped together

We are adding more ways to seamlessly integrate Waitwhile’s registration flow or status page into your own website with our new Embed scripts, now with full responsiveness. Choose between inline embedding (directly on your page) or modal embedding (opens as an overlay).

Check out our guide on how to embed Waitwhile on your website to learn more and access the settings from Location settings > Registration > Embed.

Following the release of Schedules, we’re now making it easier for staff members to update their availability. Edit weekly hours and set one-off or recurring availability - directly from the Calendar page. Users with admin permissions can access resource settings from here as well.

Read more or check it out on the Calendar page.

The new in-app push notifications feature allows push notifications for team members to be displayed inside the Employee command center. It lets you to stay informed about actions taken by other team members on the platform. These notifications are displayed as pop-ups across any page, ensuring you can react promptly to important updates. 

In short, this update provides:

• Improved visibility: Push notifications now appear directly in the app, making it easier to track key updates without relying solely on external push channels.
• Actionable updates: Clicking on a notification takes you directly to the relevant visit, saving time and effort.
• Customizable preferences: Enable or disable in-app notifications via User settings > Notifications or the bell icon in the sidebar.
• Seamless experience: Notifications stay visible for 8 seconds or until interacted with, allowing you to decide how and when to engage.

Availability details

• Default status: In order to not be disruptive, it will be disabled by default; you’ll need to enable it in the settings.
• Where to enable: Go to User settings > Notifications or use the bell icon in the sidebar. Notifications are currently based on your selections for the “Push” channel.

Note: This feature is available for users with access to our new Location settings.

These enhancements introduce a "Visit type" filter in both the Analytics and Completed views, each designed for specific use cases. In Analytics, the filter helps users analyze visit data by various types (Booking, Waitlist, Waitlisted Booking, and more) to uncover insights across visit categories. In Completed views, the filter simplifies daily operations by allowing staff to quickly sort visits by their current type—Bookings, Waitlist, or Any—making it easier to perform tailored follow-up actions.

Why this matters:

• In-depth insights in Analytics: Filter by specific visit types (like Booking, Waitlist, or Direct Completed) to analyze trends, identify popular visit types, and make data-driven decisions based on visit type categories.
• Real-time management of Completed visits: Simplify day-to-day operations by filtering visits based on their active status (Waitlist or Bookings) to streamline follow-ups and improve service management.
• Enhanced customization: Each filter is tailored to the needs of its view, ensuring analytics insights and operational tasks are easy to access and act upon.

The new "Connecting invited users to resources" feature introduces a searchable dropdown list in the "Invite new user" form, allowing easy connection of users to specific resources. It will make it simpler for administrators to assign resources and appropriate locations to new users. 

This means that you can:

• Connect a new user to a resource directly during the invitation process, ensuring they have access to the necessary resources immediately.
• Automatically assign appropriate locations to users when connected to a resource, reducing manual steps and potential error.
• Future updates will include the ability to connect resources when editing existing users, enhancing flexibility in user management.

This feature is available to users on all plans (with Account overview enabled), and you can use it by going to the Account overview > Users > Invite and selecting "Connect to Resource."

The improved visit notification banners provide clearer and more detailed information for new visits, waitlist additions, and no-shows. This enhancement benefits staff by making it easier to manage and relay visit information. 

With the updated banners, you can:

• Clearly see when a new visit is created, now with the visitor's name displayed.
• Access visit details directly through a hyperlink, which is especially useful for managing long lists of visits.
• Understand when a visit is marked as a no-show with a specific message, instead of a generic completion message.

The new filtering feature on the Users page in Account overview simplifies the process with a single dropdown menu for selecting roles, labels, or locations. It will make it easier for administrators to manage users efficiently. 

This means that you can:

• Easily leverage our new Labels feature, selecting a label name and multiple label values to filter users precisely.
• Filter by roles to manage specific groups of users, choosing one or multiple roles as needed.
• Filter by locations to see users in specific areas, selecting one or multiple locations.

This enhanced functionality allows for granular filtering and targeted bulk actions, such as assigning roles or locations, providing a streamlined and efficient user management experience.

It is available to all users on Account overview, and you can try it by going to the Users page in Account overview.

We’ve updated the policy input fields within the Add Visit panel, making it quicker and easier for staff to ensure compliance during customer registrations. It provides a solution to the need to have a smooth process for managing policy approvals when visits are being added by staff, i.e. when the customer themselves can’t click the “I accept the terms and conditions” button. 

Enhancements to enable this include:

1. All policy input fields will be displayed at the bottom of the panel, making the form less cluttered
2. Policies with the policy content type “Text field” and less than 150 characters will be displayed inline in the form, improving the readability of policies
3. Users can choose to have policies be pre-selected for staff, speeding up the process and reducing the number of clicks needed, thus enhancing the overall efficiency and user experience for staff and guests alike

It will be available to all users on all plans by Wednesday, May 29th. Changes will be displayed in the Add visit panel and you can enable the settings by going to Location settings > Customers > Input fields.

After feedback from users, we are reintroducing the ability to show separate buttons for waitlists and bookings on the public welcome page. You will be able to easily activate the "Show waitlist and bookings separated" option in Settings (Note: this is for users on the new Public registration flow). 

This means: 

• Enhanced clarity from a guest perspective in instances where you want to offer separated paths for walk-ins and scheduled appointments.
• Increased customization for you as a business, allowing you to create the customer journey that suits you the best.

Enable this by going to Settings > Registration > Customization > General and toggle on "Show waitlist and bookings separated". 

Please note that in doing so, the “Show Welcome page” option will be automatically activated, as it’s a requirement for this feature to work.