These enhancements introduce a "Visit type" filter in both the Analytics and Completed views, each designed for specific use cases. In Analytics, the filter helps users analyze visit data by various types (Booking, Waitlist, Waitlisted Booking, and more) to uncover insights across visit categories. In Completed views, the filter simplifies daily operations by allowing staff to quickly sort visits by their current type—Bookings, Waitlist, or Any—making it easier to perform tailored follow-up actions.

Why this matters:

• In-depth insights in Analytics: Filter by specific visit types (like Booking, Waitlist, or Direct Completed) to analyze trends, identify popular visit types, and make data-driven decisions based on visit type categories.
• Real-time management of Completed visits: Simplify day-to-day operations by filtering visits based on their active status (Waitlist or Bookings) to streamline follow-ups and improve service management.
• Enhanced customization: Each filter is tailored to the needs of its view, ensuring analytics insights and operational tasks are easy to access and act upon.

The new "Connecting invited users to resources" feature introduces a searchable dropdown list in the "Invite new user" form, allowing easy connection of users to specific resources. It will make it simpler for administrators to assign resources and appropriate locations to new users. 

This means that you can:

• Connect a new user to a resource directly during the invitation process, ensuring they have access to the necessary resources immediately.
• Automatically assign appropriate locations to users when connected to a resource, reducing manual steps and potential error.
• Future updates will include the ability to connect resources when editing existing users, enhancing flexibility in user management.

This feature is available to users on all plans (with Account overview enabled), and you can use it by going to the Account overview > Users > Invite and selecting "Connect to Resource."

The improved visit notification banners provide clearer and more detailed information for new visits, waitlist additions, and no-shows. This enhancement benefits staff by making it easier to manage and relay visit information. 

With the updated banners, you can:

• Clearly see when a new visit is created, now with the visitor's name displayed.
• Access visit details directly through a hyperlink, which is especially useful for managing long lists of visits.
• Understand when a visit is marked as a no-show with a specific message, instead of a generic completion message.

The new filtering feature on the Users page in Account overview simplifies the process with a single dropdown menu for selecting roles, labels, or locations. It will make it easier for administrators to manage users efficiently. 

This means that you can:

• Easily leverage our new Labels feature, selecting a label name and multiple label values to filter users precisely.
• Filter by roles to manage specific groups of users, choosing one or multiple roles as needed.
• Filter by locations to see users in specific areas, selecting one or multiple locations.

This enhanced functionality allows for granular filtering and targeted bulk actions, such as assigning roles or locations, providing a streamlined and efficient user management experience.

It is available to all users on Account overview, and you can try it by going to the Users page in Account overview.

We’ve updated the policy input fields within the Add Visit panel, making it quicker and easier for staff to ensure compliance during customer registrations. It provides a solution to the need to have a smooth process for managing policy approvals when visits are being added by staff, i.e. when the customer themselves can’t click the “I accept the terms and conditions” button. 

Enhancements to enable this include:

1. All policy input fields will be displayed at the bottom of the panel, making the form less cluttered
2. Policies with the policy content type “Text field” and less than 150 characters will be displayed inline in the form, improving the readability of policies
3. Users can choose to have policies be pre-selected for staff, speeding up the process and reducing the number of clicks needed, thus enhancing the overall efficiency and user experience for staff and guests alike

It will be available to all users on all plans by Wednesday, May 29th. Changes will be displayed in the Add visit panel and you can enable the settings by going to Location settings > Customers > Input fields.

After feedback from users, we are reintroducing the ability to show separate buttons for waitlists and bookings on the public welcome page. You will be able to easily activate the "Show waitlist and bookings separated" option in Settings (Note: this is for users on the new Public registration flow). 

This means: 

• Enhanced clarity from a guest perspective in instances where you want to offer separated paths for walk-ins and scheduled appointments.
• Increased customization for you as a business, allowing you to create the customer journey that suits you the best.

Enable this by going to Settings > Registration > Customization > General and toggle on "Show waitlist and bookings separated". 

Please note that in doing so, the “Show Welcome page” option will be automatically activated, as it’s a requirement for this feature to work.

Resource management just got better, as we now introduce a new feature that shows how long resources have been idle, allows sorting of resources by idle time, name, or custom order, and indicates when a resource will be back from their break. This will make it quicker to allocate customers fairly and manage resource efficiency effectively.

This means that you can:

• See at a glance how long each resource has been available and when they will return from breaks, enabling you to plan customer assignments accurately.
• Customize how resources are displayed, choosing to sort by idle time, name, or your custom order to streamline operations.
• Balance customer load effectively across your team, improving overall service speed and satisfaction by ensuring timely and fair resource allocation.

This feature is available as of May 15th for all users on the Waitwhile 3.0 Staff experience. See it in action in all your resource lists today and update your sorting choices by going to Visits > Display settings. 

We just improved your waitlist management with a new feature - a dynamic display of estimated wait times in the Add Visit panel. It will make it easier to manage guest expectations when adding them to the waitlist.

This means that you can:

• Provide real-time wait time estimates based on the selected service or resource.
• Improve communication by accurately informing guests about expected wait times.
• Enhance guest satisfaction by setting clear and accurate expectations right from the start.

This feature is available as of May 15th for all users on the Waitwhile 3.0 Staff experience. See it in action when adding a visit to your waitlist!

We've upgraded our print feature to include even more advanced filtering options, enabling you to filter by Resources and Services, in addition to State and Tag. 

This means you’ll benefit from:

• Targeted record selection: Quickly pinpoint and print the exact visit records you need with enhanced filtering options, streamlining your administrative tasks
• Improved reporting efficiency: Easily generate more precise reports for analysis and operational insights, saving you time and enhancing data accuracy.

Read more about printing your visits.

We've added a very useful update with the introduction of a new resource state indicator - Busy, to signify when a resource is serving at their maximum capacity. Additionally, we've added an indicator to show how many customers a resource is currently serving  (e.g., 0/1 serving).

This provides you with

• Optimized resource allocation: With the Busy indicator, you can better manage and assign resources, ensuring they are utilized efficiently without being overwhelmed.
• Improved visibility into resource availability: The new indicator provides clear visibility into how many customers each resource is serving, enhancing your ability to make informed decisions on resource allocation.

Experience the benefits of the new Busy indicator and customer count feature, designed to improve your resource management and allocation strategies.