Holding a special event and want to allow existing customers only? You are in luck...we just added this requested feature! 📣 

This feature will allow you to choose who you would like to join your waitlist or schedule an appointment at your business. Only customers that are available under your Customers page will be allowed. 

It's super easy! To restrict unknown customers on the waitlist head over to Settings > Waitlist > Waitlist rules and toggle on "only allow known customer to join ".

--> Merely toggle this on for bookings as well under Settings > Bookings > Booking rules

Adding a new location for this event - simply import your allowed customers into the Customers Page and toggle on this new feature!

You asked and we have delivered! 💁 

Head over to Styling > Public Account Signup Page to customize your All Locations signup page. 

Customizing this page will improve your customers experience when directed to the all locations page from a QR code or text to join link.

Managing your waitlist and serving list should be easy as pie with our new Auto Remove feature!

Set these parameters under Settings > Waitlist > Auto Remove. 

• Select a time to auto remove your guests from the waitlist and/or serving list.
• Select a status to mark your guests as cancelled, no-showed, removed or completed.
• Check/uncheck the option to suppress alerts for the auto-removed guests.

These new features will allow you to precisely track your guests within your customer history. We hope you enjoy the new and improved auto remove features! 😀

--> Check out the Auto Remove Settings

 We know that customer info data fields are very important aspects to your business. These fields capture pertinent information from your guests to shape your Waitwhile experience.

We have now made it easier for you to add these fields whether it be for the waitlist or bookings. Customer Info can be located under settings > customer info. 

Don't forget to customize your customer info data fields by clicking 'edit' next to each field.

The possibilities are endless! 🙌 

 Adding new resources or services to your Waitwhile account? 

Save time setting up multiple new resources or services by creating an exact clone with a swift click of the newly added "copy" button found in the Resource/Services edit menu.

After you've copied, you can customize the copied resource/service with a new name, different color, etc. to make it stand apart!

We hope this helps you speed up your service and resource setup!

 Waitwhile is getting a makeover! 

Over the next few months, we will be updating the Waitwhile interface to make for a more simple, sleek feel.

As you may have noticed, we have released the first of the changes! 

New icons and a more clear, readable font

New location overview menu

Simply click the top left icon and the new location overview menu will populate to easily edit, copy, deactivate, delete or add new locations. 

Mobile Quick Menu

Quickly toggle between Waitlist, Booking, and Serving pages with our new quick menu at the bottom of any mobile device. 

Be on the lookout for the next set of changes coming soon! 👀 

Who doesn't need a little extra reminder sometimes? 

We've come to realize that sometimes one booking reminder message just isn't enough, especially if you tend to have bookings that are scheduled more than a day in advance.  So now you can add a second Booking reminder that allows you to stagger these reminder alerts. 

To get started adding a second Booking Reminder, just head over to the Bookings tab of your Alerts Settings and select the blue plus sign to set up a second alert reminder time. 

We've now made it even more flexible by adding some new rule options to your custom fields.

1. Set a minimum and maximum value requirement

You can now specify minimum and maximum value/requirement for your custom fields. 

Example: You would like to set a min/max value for age groups at a youth sports signup event. Your guests will receive an error and be prompted to enter proper value if not entered correctly. 

2. Show a field only for specific Services

If you want to collect extra information if guests pick a certain service, you're now in luck. You can now set this for the custom field so that it will only show up for the specified services (by default it will show for all services).

Example: You only want to ask for the Age Group if the guest selects the Youth Football Tournament service but not if they pick the All Ages Practice service.

3. Custom fields now show in the customer's visit history

You can now see any custom fields under the Visits tab for a customer for their previous visits. This is great if you want to quickly see information about the customer and learn about their previous interactions with your business.

Waitwhile allows you to "flag" a customer that misbehaves or that you want to keep an eye on, if they visit you again. By flagging a customer it will show "Flagged" next to their name in the waitlist or booking calendar. You can also disallow a flagged customer from being able to sign up at your business!

We've now made it easier to manage your Flagged customer. From the Customer Page you can now update the Flagged status for a customer by clicking on customer name and setting status in action drawer.

 Say hello 👋 to your guests in 4 new languages! 

Localize your customer facing pages in Localization > Language