User roles and permissions have been fixed AND improved!

You may have previously experienced some confusion with your custom roles. All users would see all product elements, regardless of their permissions and they would receive an “insufficient scope” error message when attempting to take actions that they didn’t have permissions for.

We have now made two important improvements:

1. For those users that don’t have the permission to perform a certain action, we have removed the visual elements leading to that action within the product. Example: If you don't have the permissions to add a new visit, you will no longer see the “Add” button.

2. We have nested any permissions that have a dependency on another one, beneath the dependent one. Example: In order to delete a visit, you also need to have the permission to edit a visit. Therefore, the “Remove visit” permission is nested below the “Edit visits” permission. So when you toggle on “Remove visit”, “Edit visits” automatically gets toggled on too. See screenshot below.

We have some awesome news! We know how important it is to all users of the Waitwhile waitlist to display accurate and updated wait times to their valued customers. Therefore, we have now officially launched our new Wait Time Machine Learning feature which we call "Intelligent" (because it's pretty smart)! 🎉

Going forward, you will now have the choice of two estimation models to help predict your wait times.

You can read all about this in our help article "A Guide For Setting Up Estimated Wait Time".

Intelligent Wait Time Estimation will be available for all our users. All you have to do to enable it is click on the "Intelligent" button when choosing an estimation model. 

--> You can find this feature by logging into your Waitwhile account and going to: Settings > Waitlist > Wait Times

By popular demand, we are now introducing “Follow-up” messages for everyone using the Waitwhile waitlist or the bookings! While users currently can send out automated “Completed” messages immediately after a visit, our “Follow-up” messages allow for an added level of customization. 

These messages can be configured to be sent out at any time following the visit, enabling the users to communicate better with their guest. For example, the “Follow up” message can be set to: 

• Remind previous guests that it’s time for them to book another appointment. This is very useful to drive repeat business and keep customers happy.
• Send delayed “Thank You” messages following a guest’s visit, to make sure that the guest receives the message after they’ve left your premises. 

You can enable follow-up messages for waitlist and bookings by going to: 

→ Settings > Messages > Waitlist messages
→ Settings > Messages > Booking messages  

Printing information about customer visits can be super useful which is why printing capabilities within Waitwhile are getting an upgrade with added flexibility! 

While we have previously offered the ability to print individual visits, you can now also print a list view of a number of visits 🙌  And canceled bookings or blocked slots will be automatically excluded from the printed list.

With this update, we of course made sure to redesign the print-out templates to look clean and easy to read for everyone!

You can find this feature by going to "Customers" in the side menu, clicking on the three dots in the top right corner, and then choosing "Print". 

Customers > “...” > Print

Enterprise customers! While previously you could not choose an authentication method for webhooks, we've now added one: OAuth 2.0 with JWT Bearer Token. This adds an extra layer of security to webhook authentication. 

Webhooks are used to read events happening in Waitwhile, so they can be connected to your other systems. For example: When a visit event is created, you can use a webhook to add that visit to your CRM system automatically!

We’re changing our pricing for the first time since we launched Waitwhile in 2017 and we think you’ll find it to be much more flexible and user friendly. Here’s why.

Over the years we’ve continuously evolved the Waitwhile platform, striving to add value with every update and change, all with your business’ goals and success in mind. This includes our pricing structure. We’ve heard your feedback over the years and are happy to announce that our new pricing structure means increased flexibility for you and your business.

For our smaller customers, we’ve designed our new pricing structure with a lower entry point, making the Waitwhile platform more accessible to all, while also giving you the flexibility to choose the number of visits that you really need. 

For larger businesses, pricing will now be based on locations. Over the years our larger clients have let us know that the number of locations, or lines, that they need is something that can easily be planned for, while the number of visits is not as intuitive or predictable. As a result, our Business and Enterprise pricing plans will now be based on the number of locations, which will include a quota of visits and messages to make scaling usage based on needs easier.

Check out this help article for more information on how the new pricing structure will impact your business and view our new pricing page here.

--> Learn more about our new pricing plans

Stay organized and on top of your Bookings, past, present, and future. You now have the ability to sort your Bookings by all time.

--> Check out your Bookings history!

If you have more than one Service or Resource category, you can now further customize how to display them for your customers and staff when adding a visit. 

For Services, go to Settings > Location > Services

For Resources, go to Settings > Team > Resources

You can now choose from the following options:

• Show all Services/Resources in one list

• Show Services/Resources grouped by category

• Show each category as a separate input field

We're excited to announce a new Booking flow! You now have the option to enable "Booking approvals." What does this mean? Now, when a guest makes a booking, it will simply be a booking request and considered pending until a member of your staff accepts. At that point in time it will become an actual booking. Your staff can also choose to reject the booking request, in which case it disappears. 

When you enable this, the "Bookings" page will have a third tab called "Needs approval" where you can see all your booking requests.

You can also choose to view these bookings in the calendar view, where they'll appear with a dotted border to distinguish them from actual bookings.

--> Enable Booking approvals under Settings > Location > Bookings > Booking rules

While previously you were able to filter and view appointments by Resource on the Bookings page, you were unable to filter by Services. Not anymore! Viewing your schedule in a customized way is now easier than ever.