Printing information about customer visits can be super useful which is why printing capabilities within Waitwhile are getting an upgrade with added flexibility! 

While we have previously offered the ability to print individual visits, you can now also print a list view of a number of visits 🙌  And canceled bookings or blocked slots will be automatically excluded from the printed list.

With this update, we of course made sure to redesign the print-out templates to look clean and easy to read for everyone!

You can find this feature by going to "Customers" in the side menu, clicking on the three dots in the top right corner, and then choosing "Print". 

Customers > “...” > Print

Enterprise customers! While previously you could not choose an authentication method for webhooks, we've now added one: OAuth 2.0 with JWT Bearer Token. This adds an extra layer of security to webhook authentication. 

Webhooks are used to read events happening in Waitwhile, so they can be connected to your other systems. For example: When a visit event is created, you can use a webhook to add that visit to your CRM system automatically!

We’re changing our pricing for the first time since we launched Waitwhile in 2017 and we think you’ll find it to be much more flexible and user friendly. Here’s why.

Over the years we’ve continuously evolved the Waitwhile platform, striving to add value with every update and change, all with your business’ goals and success in mind. This includes our pricing structure. We’ve heard your feedback over the years and are happy to announce that our new pricing structure means increased flexibility for you and your business.

For our smaller customers, we’ve designed our new pricing structure with a lower entry point, making the Waitwhile platform more accessible to all, while also giving you the flexibility to choose the number of visits that you really need. 

For larger businesses, pricing will now be based on locations. Over the years our larger clients have let us know that the number of locations, or lines, that they need is something that can easily be planned for, while the number of visits is not as intuitive or predictable. As a result, our Business and Enterprise pricing plans will now be based on the number of locations, which will include a quota of visits and messages to make scaling usage based on needs easier.

Check out this help article for more information on how the new pricing structure will impact your business and view our new pricing page here.

--> Learn more about our new pricing plans

Stay organized and on top of your Bookings, past, present, and future. You now have the ability to sort your Bookings by all time.

--> Check out your Bookings history!

If you have more than one Service or Resource category, you can now further customize how to display them for your customers and staff when adding a visit. 

For Services, go to Settings > Location > Services

For Resources, go to Settings > Team > Resources

You can now choose from the following options:

• Show all Services/Resources in one list

• Show Services/Resources grouped by category

• Show each category as a separate input field

We're excited to announce a new Booking flow! You now have the option to enable "Booking approvals." What does this mean? Now, when a guest makes a booking, it will simply be a booking request and considered pending until a member of your staff accepts. At that point in time it will become an actual booking. Your staff can also choose to reject the booking request, in which case it disappears. 

When you enable this, the "Bookings" page will have a third tab called "Needs approval" where you can see all your booking requests.

You can also choose to view these bookings in the calendar view, where they'll appear with a dotted border to distinguish them from actual bookings.

--> Enable Booking approvals under Settings > Location > Bookings > Booking rules

While previously you were able to filter and view appointments by Resource on the Bookings page, you were unable to filter by Services. Not anymore! Viewing your schedule in a customized way is now easier than ever.

Yay to more flexibility! You can now choose if your input fields should be required only for your customers, or also for staff. This could be useful if you want your customers to fill out important information prior to their visit, but want to provide your staff with the flexibility to quickly add someone on the spot without having to fill out all that info. 

In the settings, you can now specify which fields you want to display in your calendar slots on the "Bookings" page. 

--> Customize your calendar here

Allowing your customers to register themselves as arrived via kiosk just got better! 

Previously when a customer checked in, the screen redirected to a status page, which was not the optimal user experience. Now your customer will receive a confirmation message and the page will refresh with empty fields, ready for the next customer to register!

We hope this will help your business keep things moving smoothly 😎