You asked, we built! Customization for your business' unique needs is our #1 priority. 

This new update makes your booking calendar even more flexible. Need to book a customer outside of your normal booking hours? No problem. You'll find this functionality as a drop-down so you can set the displayed calendar hours manually and choose the times that work best for you and your customer.

-> Set your hours now under Booking Settings > Calendar Display

If you're focused on creating a customer journey that increases satisfaction and drives repeat business, then customer communications should be a top priority. 

That's why we've built the message center - a single space that makes it faster and easier for your staff to:

• Find and reply to the latest messages from customers 
• View a full history of each customer's conversations and visits
• Prioritize answering customers based on their visit status

Helpful and responsive communication with customers goes a long way when it comes to increasing satisfaction. Which is why we're so focused on providing new tools and functionality that make this easy.

Go ahead and try out the message center now!

If you use Waitwhile to manage crowds, visitor flow and access into your venue, this update is really going to simplify and speed up the process!

When your guests or visitors arrive, simply scan the QR code via the status page or confirmation email on their phone to automatically mark them as served and remove them from the waiting list.

To avoid bottlenecks forming at the entrance you can set up rules to batch serve guests at a pace that allows for an even flow into the venue. That way visitors can do something else until they're notified that it's their turn to enter or be served. 

Get in touch with our support team via the app if you have any questions about how to get going! 

We've updated the mobile view of the waitlist to include more information about each person on your waitlist. 

This is great if you or your staff need to get a comprehensive overview of incoming customers while on the go. With this update you can see the most important information with one glance.

-> Open up this link on your phone to check it out!

Users can now change the language settings for their workspace to make working with Waitwhile more intuitive. 

Users with a personal login can make this change via their account settings. This will not impact the language settings for the customer facing parts of the app.

The language used on the public facing pages of your Waitwhile account can be adjusted via location settings.

-> Go ahead and try it out now!

This custom calendar view will give you a quick overview of which team members are available on a particular day and how their availability looks.

By selecting the daily view of the calendar and then clicking on Available resources in the resources drop down menu, you'll be able to view any resources that are available on that day, based on their set work hours in the resources tab.

Whether you have age requirements for bookings, or need to verify when something was purchased for a returns desk, this update is going to simplify things for you and your customers!

In addition to using static dates for verification we've now added the ability to set a relative value that adjusts the range of dates that are required based on the present date. 

For example you could verify age by specifying that the date entered needs to be 18 years from today. You could also verify whether a product is eligible for return through the same mechanism.

You'll be able to add these settings under the customer information tab by adding a new field.

-> Try including this parameter to your sign up flow

We're always on a mission to make the experience of using the app as familiar and convenient for you and your customers as we can, and this update is a case in point.

Whether you're using a custom date field to record date of birth, or verify the model of a car, you'll notice the following improvements:

• The date format is now adjusted to reflect the standard practice in your region (based on which language you've set).
• The date can be typed in, in addition to selecting it from the dropdown which is great for mobile.
• When typing the date you can start with the month, rather than the year if that is the typical practice in your region.

Offer your clients exclusive access to products or services by creating a custom link for waitlists and bookings.

A while back we announced that you could modify the sign up links your customers access so that certain information was pre-filled. The latest update to that feature allows you to create links to sign up for exclusive services that aren't otherwise available via your public waitlist or booking page. 

To make use of this, simply set up a private service and add the service ID as a query parameter to your waitlist or booking URLs.

-> To get started using this great feature, check out this helpful guide.

Minimize confusion and make booking easy for your guests by displaying only the relevant dates on your public booking page.

This update is great for businesses that don't operate on a recurring or planned schedule or run events or offers for a limited set of dates.

To enable this go to the business info tab under settings and set your standard hours to closed. Then, in the Bookings tab under opening hours, click on Calendar and set the specific dates to open.

->Go ahead and give it a try in