Settings now show if Service/Resource support only Waitlist or Bookings

Services and Resources are really powerful features of Waitwhile to manage your customer flow.

For each service and resource that you've added, you can control if it should be available for your Waitlist, Bookings or both. We now label this clearly under the Service Settings and Resource Settings pages if a service/resource is set to "Bookings only" or "Waitlist only":

This makes it easier to get an overview without having to click in on each service or resource!

Improvements to the Public Pages

This week, we've made some much requested improvements to the Public Waitlist and Public Waitlist Check-in pages.

1. Public Waitlist can now show more guest information

You can now choose to show the assigned Services and Resources for each guest on your Public Waitlist. Plus, the estimated wait time for each guest in the line.

Here's an example with Resources and Services showing:

Here's how it can look when showing the Estimated Wait for each guest.

→ Enable this under Waitlist Settings > Advanced > Public Waitlist

2. Improvements to Waitlist Closed page

We've also made improvements to the functionality and display of the Waitlist Closed page that shows when a visitor comes outside of your working hours. 

It should now display this page more accurately and instantly redirect the user if your waitlist opens or closes while the guest is trying to sign up.

Upgraded web app to new frontend and fixed 30+ bugs

Making Waitwhile's product experience lightning fast and reliable are always at the top of our priority list.

To this end, we've worked hard on some backend changes to improve speed and performance. Changes include:

  • Upgraded to the latest Angular framework (V11) 
  • Deprecated 5+ old web libraries that we no longer need
  • Closed out 30+ minor bugs and glitches
  • Improved load time when switching pages

In the months ahead, we will focus on making things even faster, securer and more reliable with a number of under-the-hood improvements.

Resources can now serve guests at different speeds ⚡

Resource management in Waitwhile is really powerful to manage which staff member or equipment is used to service a guest. 

We've now made it even more powerful by being able to control how fast your resources operate and if some are faster than others. 

For example, maybe you have two barber resources - Joe and Sam. Joe works his blade super fast and completes customers in half the time it takes Sam, who is more diligent and thorough. By default, Waitwhile will assume that each barber works equally quickly which may negatively impact your wait time estimations.

With today's update, you can now control how fast each resource works versus the standard service duration. You can control this under the Edit Resource dialog with a handy slider that you can drag and drop for the optimal speed modifier!

Saved Replies are now sorted better 💬

"Saved Replies" are super handy when you want to quickly respond to your guests' most common questions. You can create a saved reply from the Chat dialog and insert it into a dialog with just a click.

We've now made it easier to organize these and sort them in a way that works best for you. You can move your most common Saved Replies to the top of the list and less common to the bottom. 

→ Learn more about Saved Replies in our help article

Set different max Party Size for your Waitlist or Bookings 👥

You can allow your guests to join as a party to your waitlist or when they schedule an appointment. When they register, they can let you know the size of their party (e.g. 4 people).

We now allow you to set a maximum allowed party size that can be different for your waitlist or your appointments.

For example, you can allow a party of 8 to join your waitlist but only a party of 2 to schedule an appointment.

→ Set your max party size for bookings under Booking Settings > Customer Info > Party Size and for your waitlist under Waitlist Settings > Customer Info > Party size

More control over Services: Required and Allow Multiple ⚙️

We've added better support for controlling how your guests can pick "Services" when they join your waitlist or schedule an appointment.

You can now set if a guest can pick multiple services or just one at a time. 

You can also choose if they're required to pick at least 1 service or if its optional and they can register without picking a service. You can even control if a certain Service Category is required but another one isn't.

→ Update Services settings under Waitlist Settings > Customer Info > Edit > Services.

Prevent robots from joining your Waitlist with new Bot Prevention feature 🔒

We take security very seriously at Waitwhile. Today, we added the ability to ensure that bots or scripts cannot be used to create fake visits or appointments in your Waitwhile account.

We achieve this by using reCAPTCHA v3 on your public Waitwhile pages. Enabling this will never interrupt your real users - only scripts and bots -  so you don't have to worry about it affecting your conversion rates.

This will be made default for every Waitwhile account in a few weeks but if you want it right now, you can enable it under Waitlist Settings > Advanced > Security > Enable bot prevention.

Happy and safe waitlisting!

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