You can now deactivate Locations without deleting them

Waitwhile lets you create as many Locations as you'd like in your account. Each location has it's own unique waitlist and booking appointments calendar - and can be customized separately from your other locations.

As of today, you can now Deactivate any location you no longer need. This is great when you have locations you no longer use, but prefer to not remove altogether. For example, you might want use the location again in the future or keep its historical customer data and analytics (which is purged when the location is deleted).

To deactivate a location, go to your Dashboard and click the drop-down next to the location and select "Deactivate". Any deactivated location is moved to the bottom and can no longer be selected by any of user on your account.

Here's some other things that happen when a location is deactivated:

  • Guests can no longer sign up to its waitlist or make a booking on it
  • Location will no longer be included in your billing plan
  • Users on your account can no longer view the location or change settings for it, until it's been re-activated again

You can re-activate a deactivated location anytime from your Dashboard by clicking the dropdown next to it and selecting "Activate":

We hope this feature helps you keep your account tidy and allow you to keep locations you're not currently using, but may want to use again in the future!

----

PS. We also you let deactivate/activate your Resources and Services!



Waitwhile now comes in Dutch πŸ‡³πŸ‡±, Czech πŸ‡¨πŸ‡Ώ and Swedish πŸ‡ΈπŸ‡ͺ

Waitwhile can finally say "Ahoj" and greet your team in Czech. The entire product interface and customer-facing experiences can now be fully translated to Czech, Dutch and Swedish along with 10+ other languages!

Here's a quick video demo to show you how it works. Plus, we have many more languages coming up in the next weeks and months!

-> To switch language, go to Localization Settings > Languages.

Introducing the new Check-in Settings page ✨

We've now moved all settings for how guests join your waitlist or schedule bookings into one simple place: Self Check-in Settings.

Here you can control how you'd like to allow your guests to join your waitlist or make bookings including:

  • via web link
  • by sending a text message
  • by scanning a QR code
  • via Google Maps
  • via our new search feature on waitwhile.com/search

You can also customize the check-in experience with fine-grained controls:

Check in via SMS 💬

Among the new features we support is to allow guests to register by sending a text message (only for North America and paid plans). You can control what keywords should trigger the SMS check-in action and if a guest should be auto-added to your waitlist or first provide more information.

Check in via QR code 📱

We now let you download a QR code for your links that you can print on signage and collateral that you can share with customers.

Check in via Google or search 🔍

You can now control if your waitlist or booking page can be found on Google Maps, via our new business search on Waitwhile.com or organically in search results online.

---

We hope this update makes it easier than before to manage how your guests can join your waitlist and schedule bookings!

Waitwhile Bug Bounty program launched πŸ”’

At Waitwhile, security is at the core of everything that we build.

Every day new security issues and attack vectors are created. We believe in being proactive rather than reactive to emerging security issues by working with security researchers and companies.

To this end, we're improving the Waitwhile Bug Bounty program to reward people that report new security flaws for Waitwhile. We will award a monetary payout based on the severity of the issue and the quality of the report based in a tiered system.

We appreciate the community's efforts in creating a more secure world and we believe our new Bug Bounty program will both improve our security and reward our user community 🔒

Google Tag Manager is now supported in Waitwhile

Google Tag Manager makes it easy to manage all your website and marketing tags without editing code - for free.

You can now add your own Google Tag Manager container on your Waitwhile customer-facing pages. This will allow you to better understand how your customers interact with your waitlist and bookings - plus, track your marketing campaigns.

Just go to the Integration Settings page and click "Set up" for Google Tag Manager to get started. 

Happy tracking!

Mandatory SMS unsubscription notice

At Waitwhile, we aim to uphold the highest standards when it comes to consumer privacy and compliance. As part of this, we are rolling out a mandatory notice to all customers that receive SMS texts via Waitwhile informing them on how to opt-out of further SMS texts.

It will appear at the end of the SMS and normally say "Reply STOP to end" like below:

This will not only ensure continued compliance with the Telephone Consumer Protection Act (TCPA) but also reduce the risk of phone carriers accidentally filtering out SMS texts sent from your Waitwhile account.

The default text is "Reply STOP to end" but you are allowed to change this to something else, as long as the "STOP" word is included. For example:

  • "Reply STOP to stop further SMS texts"
  • "Répondez STOP pour mettre fin à d'autres SMS" (if you want to have it translated to different language)

Happy texting!

Support for Single Sign-on (SAML 2.0)

We've added support for the #1 requested Enterprise feature - Single Sign-on.

Once enabled, you can login to Waitwhile using your official company authentication method.

Supported SSO services include Microsoft Azure, Microsoft ActiveDirectory, Google, Facebook, Okta and many others.

→ Reach out to us on hello@waitwhile.com if you’d like to enroll to SSO/SAML 20

Text to Join a Waitlist πŸ’¬

Now your guests can simply text “JOIN” to join your waitlist. You can set it to immediately add them to the waitlist (with only their phone number) or prompt them to sign up online where you can capture more information about them.

 Your guests will love the simplicity of this!

Show Previous EntriesShow Previous Entries