Set different max Party Size for your Waitlist or Bookings 👥

You can allow your guests to join as a party to your waitlist or when they schedule an appointment. When they register, they can let you know the size of their party (e.g. 4 people).

We now allow you to set a maximum allowed party size that can be different for your waitlist or your appointments.

For example, you can allow a party of 8 to join your waitlist but only a party of 2 to schedule an appointment.

→ Set your max party size for bookings under Booking Settings > Customer Info > Party Size and for your waitlist under Waitlist Settings > Customer Info > Party size

More control over Services: Required and Allow Multiple ⚙️

We've added better support for controlling how your guests can pick "Services" when they join your waitlist or schedule an appointment.

You can now set if a guest can pick multiple services or just one at a time. 

You can also choose if they're required to pick at least 1 service or if its optional and they can register without picking a service. You can even control if a certain Service Category is required but another one isn't.


→ Update Services settings under Waitlist Settings > Customer Info > Edit > Services.

Prevent robots from joining your Waitlist with new Bot Prevention feature 🔒

We take security very seriously at Waitwhile. Today, we added the ability to ensure that bots or scripts cannot be used to create fake visits or appointments in your Waitwhile account.

We achieve this by using reCAPTCHA v3 on your public Waitwhile pages. Enabling this will never interrupt your real users - only scripts and bots -  so you don't have to worry about it affecting your conversion rates.

This will be made default for every Waitwhile account in a few weeks but if you want it right now, you can enable it under Waitlist Settings > Advanced > Security > Enable bot prevention.

Happy and safe waitlisting!

Export your Analytics in a neat report 📈

We now let you export your waitlist and booking statistics across all your locations in one simple spreadsheet report. It couldn’t be easier to share your great success with the rest of your company!

You can export a summary report with monthly usage metrics for each location, or a detailed report where you get data for every single location, resource and service on a very granular level.


Export your reports under the Analytics page

Waitwhile Bug Bounty program launched 🔒

At Waitwhile, security is at the core of everything that we build.

Every day new security issues and attack vectors are created. We believe in being proactive rather than reactive to emerging security issues by working with security researchers and companies.

To this end, we're improving the Waitwhile Bug Bounty program to reward people that report new security flaws for Waitwhile. We will award a monetary payout based on the severity of the issue and the quality of the report based in a tiered system.

We appreciate the community's efforts in creating a more secure world and we believe our new Bug Bounty program will both improve our security and reward our user community 🔒

Capacity limit can now be updated more easily

Capacity management in Waitwhile is really helpful if you're managing a location with restricted occupancy. For example, a store where only 50 people can be inside at the same time. With Capacity Management enabled, you can now track each time someone enters or leaves your location and automatically turn on the waitlist when you hit your capacity limit.

Now we've made it even easier to change your current max capacity / occupancy limit. Just click the "Edit max capacity" button under the Capacity counter to change it.

This is great if your max capacity fluctuates during the day.



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